Customer Service
Customer Service
How may we help you?
Our hours at Nantucket Energy’s office at 8B Amelia Drive are 8:30 AM to 5:00 PM, Monday through Friday. You can reach us 24 hours a day, 7 days a week, 365 days a year at 508-228-6240. If you are calling after hours, just follow the service prompts on our phone system to get the service you need.
Remember that at Nantucket Energy, customer service is our top priority. To make it easier for you, all of our services are available to you online on our website. Regardless of the time of day or night, or even if you are off-island, you can make a service request, order a fill for your grill tank with your next gas delivery, let us know if you are moving or have changed your address and more — all with one of our convenient online forms. Our goal is to keep it simple.
You can also access your own account information day or night via the My Account section of our website. Using the My Account feature, you can request electronic billing, pay your bills, check your tank levels and view your payment history.
Have questions? We’re ready with the answers. Our team at Nantucket Energy is ready to help you with a question or problem or service repair. Just call or e-mail us with your questions and we’ll get back to you promptly.
If you would rather stop by to see us at our office, we would be happy to see you.
Smell gas? Call Nantucket Energy at 508-228-6240.
If you do not reach someone immediately, call 911 or the Nantucket Fire Department at 508-228-2323.
How to save
$.10 a gallon
every fill!
In recognition of the value we
place on our customers
we offer a .10 cent per
gallon discount for the prompt payment of bills!